At MedGlobal Connect, we understand that unforeseen circumstances may prevent registrants from attending our events. Our refund policy is designed to accommodate such situations while accounting for the advance commitments we make toward venues, printing, shipping, hotels, and other overheads.
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Refund Eligibility:
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Substitution: If you are unable to attend, you may transfer your registration to another individual. Please inform us in writing at least 10 business days before the event to facilitate this change.
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Refund Requests: If transferring your registration is not feasible, refund requests will be processed based on the following schedule:
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More than 60 days before the conference: Eligible for a full refund minus a $100 service fee.
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Between 60 and 30 days before the conference: Eligible for a 50% refund of the registration fee.
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Less than 30 days before the conference: Not eligible for a refund.
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Non-Refundable Items:
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E-Poster and Discounted Payments: Fees for e-poster submissions and registrations made at discounted rates are non-refundable.
Refund Process:
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Request Submission: All refund requests must be submitted in writing to our registration department.
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Processing Time: Approved refunds will be processed within 30 days of receiving the request.
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Payment Method: Refunds will be issued using the same method as the original payment.
Additional Considerations:
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Event Cancellation by MedGlobal Connect: In the unlikely event that we cancel the conference, registrants will receive a full refund.
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Visa Issues: If a registrant cannot attend due to visa denials, the standard refund policy applies. We recommend initiating visa applications well in advance to avoid such issues.
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Force Majeure: MedGlobal Connect is not liable for refunds in cases of events beyond our control, such as natural disasters or other emergencies.
By registering for our events, you acknowledge and agree to this refund policy. For any questions or further clarification, please contact our support team.
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This policy ensures that we can effectively manage event logistics and financial commitments while providing clarity and fairness to our participants.